Caffè Nero

Neal Street Technologies Limited

About this app

The Caffè Nero app is the quickest route to your morning coffee and means you’ll never lose your loyalty card again! Link your debit or credit card for secure and speedy payment, enjoy watching your stamps build on your digital loyalty card, plus earn exclusive rewards along the way.

Scan the QR code in the app and the rest happens automatically… apart from your coffee, which our Baristas will handcraft just the way you like it, as usual.

You can also find your nearest store with our in-app location finder.

Ratings and reviews

Needs some work. I tried to use the app this morning to make a purchase, found my credit card was expired without the ability to update it until I removed the old card. I guess the app doesn't check the expiration date or the code when checking for duplicates! Finally figured out how to remove the card. Tried adding the new card, and now I'm locked out from doing that because I tried too many times previously. Caffe Nero loses my business for today at least! Fix the app please.

app does not work. my account was locked after phone confirmation. no problem earlier collecting all my data. smells like a scam to get my phone number. sent message to support but no reply. good thing i did not enter a credit card number. trued twice. i have used the previous caffe nero app for years without any problem. installed the new one only because the old one is being phased out. new product roll out quality leaves much to be desired. i may stop my shop visits after this fiasco.

Complicated to use. secondly you cant add the points if you have already paid for coffee. so if you find the app unnecessarly complicated and the staff ask you to pay , then you cant add the points. not very user friendly

What’s new

Bug fixes and performance improvements.
Any questions, ideas or feedback? Tap on Contact Support directly from the app, or send your thoughts to [e-mail].