ottonova

ottonova services GmbH

About this app

ottonova Krankenversicherung AG is Germany's first fully digital private health insurance. With the ottonova app you can always get in direct contact with your insurance and you get your bills reimbursed quickly and easily – without any paperwork.

TRY OTTONOVA
As an ottonova policyholder you find your individual profile in the app and can get started right away. Not yet insured with ottonova? Take a look around the ottonova app and find out more about us. You can easily sign up via our website.

The ottonova app provides these services for our clients:

CONCIERGE
- Get help and answers to questions about your health and your insurance through the chat
- Get vouchers for access to medical advice or research treatment methods, surgeries, clinics and pharmacies with the help of our Agents

DIGITAL DOCTOR VISIT
- Have a video consultation with a doctor from our Swiss partner eedoctors
- Avoid spending time in waiting rooms and get a first diagnosis at home

SMART TIMELINE
- Track important events such as doctor's appointments and related documents
- Access your personal health timeline at any time

HEALTH CHECKUPS OVERVIEW
- All available and future health checkups are clearly displayed
- Never miss any important preventive medical examination again and stay healthy longer

SCAN DOCUMENTS
- Upload invoices, certificates and medical documents to the app using a photo scan and submit them digitally
- Enjoy quick invoice processing and service settlements

All your data in the ottonova app are of course subject to the strict guidelines of the GDPR. More about this: ottonova.de/datenschutz#App

Ratings and reviews

It's now asking me to create a pin before starting. The issue is that when I type a number with my Xiaomi Ultra 15, the keyboard is missing the enter button and the app as well, so I cannot submit the pin, meaning that I can't use the app.

I have been trying to cancel my insurance for months and they did not want to. I was able to cancel all my other contracts easily. When I mentioned surgery they finally decided to cancel it. They also tried to change the currency to African when paying back on multiple occasions. Completely unreliable.

plus customer support is great app is easy to use to be improved would like to be more independent when it comes to cancel and schedule appointments on your own (maybe like an integration with docto lib?) I would like to see some of the documents provided with an English translation if if such translation was not legally binding (maybe an integration with deepl)

What’s new

🇬🇧 What we have implemented for you in this release:
- You can issue your Health Insurance Certificate directly in the app. Already available, no more waiting! 
- We have also fixed a few minor bugs.
We are looking forward to your feedback, feel free to write us at any time at [e-mail]