
Orion El
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The validation process took longer than expected but the app works pretty well. I would like to suggest that you guys check up on your agents often, because I located quite a lot of agents from the app only to find out that they don't use Spenn anymore. I ended up making the dreadful bank visit. Which is way more reliable than the agents. Great app anyway. I hope you find ways to address it in the future..
31 people found this review helpful
Hello Orion,
Thank you so much for this feedback. We are working on ensuring all our agents shift to our new agent app which will help make the experience magical for both the user and the agent. We will appreciate if you can share details of your location so we can help onboard more agents reach me on caroline@spenn.com.
Kind regards, Caroline.

Joseph Katala
I always have to reinstall or delete data and cache for me to then have to use the recovery password over and over again in order for me to gain access. Otherwise it makes me wait till my hair turns grey and never loads. Especially when I tap a notification. I understand that it automatically logs me out for safety reasons. Bust everytime I try to log back in or open the app again it never stops loading. I dont know if it's the brand colors but that green is too bright
17 people found this review helpful
Hi Joseph💚! Thank you for reaching out to us with your feedback and for your patience. We sincerely apologize for the inconvenience you’ve been experiencing. Kindly send your SPENN phone number for further assistance via mulenga@spenn.com Best regards, Mulenga.

Dillon Mwanza
I give it a 3 because it has very limited uses apart from saving and top up it is quite useful. Please include services like Water , Electricity , ZRA, NAPSA, RTSA and others to make it worthwhile, and if possible set up a USSD option to access this. Once you're in a remote place, it's impossible to access your own funds especially given the fact that Zambia is predominantly remote. Despite all this, it is a great app.
48 people found this review helpful
Thank you very much Dillon for a very good and elaborated suggestion on how we can improve. we will definitely work on all your suggestions as we are always striving to make SPENN of tomorrow even better.
Best, Rosemary, SPENN Product Team