Octopus Energy

Name: Octopus Energy
Availability: InStock
Rating: 3.6935484409332275 (42430 reviews)
Author: Octopus Energy

3.7

42.4K reviews

1M+

Downloads

Everyone

About this app

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account

Updated on

Sep 2, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Personal info and Device or other IDs

This app may collect these data types

Personal info, App info and performance, and Device or other IDs

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

3.6

41K reviews

Geraldine Knights

May 11, 2025

I really don't like the latest update. Although including the daily standing charge in each days usage is not a bad thing, now it's really difficult to see the daily breakdown- it's all under my finger tip! If I adjust my finger to be able to see the breakdown then I can't see the date. Before you added all this extra info, a simple tap revealed the usage and the date.

16 people found this review helpful

Octopus Energy

May 11, 2025

Thanks Geraldine, we’ll continue testing how it displays on different screen sizes and make adjustments. For now you can tap and drag your finger to see the cost breakdown 🐙

Liam Gerrish

August 22, 2025

As a provider I have no complaints but there customer service is dreadful. I had £500 in credit on my account which I asked them to withdraw as I couldn't through the app. Tool ages for them to action anything and when they did. They said I actually owed them £40 and the credit was an error. No explanation as to why it was. Unbelievable

Octopus Energy

August 24, 2025

Hi Liam, if your account balance is building up excessively it could be that we haven’t deducted the most recent charges yet. Do you mind sharing more here: https://octo.ps/nudge to check what happened and make sure your payments are set to the right amount? 🐙

Alexander Taylor

August 26, 2025

Slow and clunky at times. Some useful parts like daily cost breakdown, etc. But the devices option for EV cars terrible and not clear how it's working or seems to even update in any reasonable time. Would be good to be able to set a max cost rate for charging, so that costs can be chosen to kept low even at peak rate times. Also despite me ordering an ev from octopus, the car is not listed in the ev devices! Ridiculous!

2 people found this review helpful

Octopus Energy

August 3, 2025

Hey Alexander, if you’re on Intelligent Octopus Go we can connect to either your charger or the car directly to schedule your charing during the cheapest times. You always get the low rate and just need to select the % level and when you need the car ready.

What’s new

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

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