Mweb

Mweb (Pty) Ltd

About this app

The Mweb App makes it easy for you to get assistance with the built-in Live Chat, run a health check on your connection with our network scanning tool, make payments, manage your services and accounts… and much more!

• Need help? Use our built-in Live Chat
• Make payments for your services
• Manage your account details
• Change your OTP cell number
• Manage your services (Upgrade/Downgrade/Cancel)
• Track your order
• Get location-based outage notifications
• Test your network quality and get tips to improve your connection
• Log your moving homes request
• Buy a Booster for your Fixed Wireless or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number

Ratings and reviews

don't bother. please save yourself if you don't want frustrations. the billing department will just add amounts automatically on your account. They cancel your service even if you didn't ask for it and bill you for that. customer service will just cut the conversations the you have to explain over and over again. please don’t bother.

Terrible user experience. When using the live chat feature, why aren't there push notifications to let me know when someone is finally available to help me? Instead, I need to keep my phone open and monitor it, like a phone call. Why do I get sent to different agents, and they do not have the context of my enquiry, and I have to repeat myself every time? Why do I need to confirm my details every time, even though I'm sending messages with your app (which I need to log into using my credentials!)

VERY BAD, every time you log into the app you need to put a one time pin, but it tells you trusted device no need to log in again, it's extremely annoying, you give agent instructions and never gets followed, they ad money on your account and when you refuse to pay it they suspend the account! I so regret going with mweb

What’s new

• Need help with something? Access our Live Chat right here quick and easy
• Test your network quality and get tips to improve your connection
• Make payments for your services
• Change your OTP cell number
• Track your order
• Manage your account details
• Upgrade or downgrade your service(s)
• Log your moving homes request
• Buy a Top-Up for your Fixed LTE or Voice (VoIP) service
• Mweb Voice (VoIP): Port your telephone number