Government Employees Pension F

Government Employees Pension Fund (GEPF)

About this app

The Government Employees Pension Fund (GEPF) is a defined benefit fund that manages pensions and related benefits on behalf of government employees in South Africa. Established in 1996, it is the largest pension fund in South Africa and one of the largest pension funds in Africa and the world. Its current benefit structure offers members:

Benefits of GEPF self-service:

members can access latest benefit statements;
access latest and historic (five years) tax certificates (IRP5, IT3A, IT3B);
trace resignation and retirement benefit claims on this phase, however, on the next phase GEPF members will be able to track all benefit claims such as child’s pension benefit, spouse pension benefit, death benefit, funeral benefit, and divorce claim benefit;
update personal information such as address and contact details. (For security reasons, members updating personal information such as changing surname and marital status will still need to do so manually by completing the Z864 form for updating personal information. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms);
nominate and update beneficiaries;
access personalised communication such as letters and newsletters;
access latest notices about GEPF services, processes and benefits;
view banking details that GEPF has on its system. (For security reasons, members updating banking details will still need to do so manually by completing the Z894 banking particulars form. Once the form is completed, a member needs to submit it to the nearest GEPF office with supporting documents so that the details can be updated on GEPF self-service platforms); and
request a “Please Call Me Back” if they're experiencing technical issues or need assistance with information on the platform.

Ratings and reviews

Worst app ever, cannot register, always comes up with the message that they are experiencing technical difficulties. Tried now as well, and no luck. I still feel it is the worst app. I got the response saying that the OTP and password functionality has been restored. NOTHING HAS BEEN RESOLVED. I STILL CANNOT ACCESS THE APP, SAYS THEY ARE EXPERIENCING TECHNICAL DIFFICULTIES. I HABE TRIES CONTINUOSLY FOR 2 MONTHS

Ever since I downloaded this App it never worked properly I was lucky if I could even log in. Eventually, it started working and I was able to login and view my profile. However, at this point it's not functioning the way it's expected to. I recently resigned and trying to track my claim but to no success. The claims page always comes up with an error. Not serving it's purpose.

I'm unable to login, the app says my ID No. Doesn't exist in the system. But Gepf deduct pension on my persal every month. When I try to register,it says my credentials doesn't match what you have in your system. I've never been so frustrated in my life... if only I could give it zero stars. This is very disappointing from the GEPF, no response from the emails I've sent.