![](https://play-lh.googleusercontent.com/a/ACg8ocIJGVudXkHVg8rVBPAav3jvKyvMktj1uYVp3Ef0jBeznquW0Q=s32-mo)
Amir Hoosain
Switched to Club Sim for the savings. The process was confusing and I didn't receive my SIM card prior to the port-in date for my number. Eventually it got sorted after I collected a card at a CSL shop. All was fine for a few months, but then my monthly auto-renew stopped for some reason, leaving me without service. It is almost impossible to reach anyone at their customer services hotline (I tried 5 times and succeeded once after a 1 hour hold). Their WhatsApp support responds after many hours.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocIqodxvi5JWQqNY7BI1KNkGBMKaqbyI-PcJKk721XdwG68b=s32-mo)
H L
The WORST upgrade ever. Login from old ClubSim account is confusing, I have repeated the validation process like 3, 4 times. I have names all my cards, and now the names are gone, and I have to look up each card and rename them again. Some are installed into devices not so easy to be taken out. PCCW, you must be out of the freaking mind.
9 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjV_urRW98df48TNPvWNNU0YRsYkwh8CeXC39472d6XIicT7Pzg5=s32)
Raymond Luk
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Poor update. Lots of bugs. So annoying cannot login via email address it said no such record in the system and I need to contact CS then asking for email re-verification. Even once account restored, it keeps showing "unauthorized" message pop-ups. Old version was much better. New interface is really user unfriendly. Club stamps unable to show up !
6 people found this review helpful