Tidio

Tidio Poland sp. z o.o.

About this app

Tidio live chat app lets you connect with your customers instantly. Easy to use live chat and chatbots for customer satisfaction, increasing sales, generating leads and much more!

Features:

• Talk to your customers wherever you are
• Quick Responses - send them during a conversation in a single click, so you can spend more time answering complex enquiries
• Chatbots - generate leads while you’re offline using chatbots
• Live Visitor List - list of all visitors browsing your website
• Visitors Details - access details such as visitor IP, city, country, device type and browser
• Push Notifications - get notifications about new messages, even when the app is closed

Ratings and reviews

Not a good company. Used them for my business for 3 or 4 years. They quadrupled their price in a short period of time recently, came out with a terrible AI tool (Lyro), can't use their API unless you are on Tidio+ ($500/mo), platform is unable to capture the initial landing url, and they won't refund you for unused months when you want to stop using their service. They said it was in their terms (which it is), but that doesn't mean they can't refund you, they just won't. BAD experience.

Horribly slow. After one or two sentences the keyboard starts to lag to the point that it takes between 5 and 10 seconds for a letter to appear after typing it. It is unusable and horribly programmed. It's unfortunate that shopify doesn't have a built in option for communicating with customers. Relying on 3rd party apps leaves Shopifys customers having to deal with this sort of trash app for communications. I haven't found one yet that works, and Tidio definitely does not work.

The app takes a long time to open. There have been times that the other party will ask if I am still in the conversation. Sometimes the conversation will freeze. I will type a response and it does not send (while on WiFi) so the response dies. Or, the reply will just hang there. I get told to 'Tap to Resend'. After three taps, the message gets sent three times.

What's new

Changelog:
- Bugfixes and improvements