
Renae Petersen
I love that I can walk into my home and see different beautiful photos of my family of such high quality and detail that isn't possible to see on my phone. I love the ease of adding more photos from my gallery, texts and other sources. My biggest worry is that if for some reason I'm unable to get internet, those photos would be lost unless I still get them all put on an SD card. This app still uses the cloud, which I feel is not necessarily permanent storage.
4 people found this review helpful

John Faubl
Do not buy this frame if you have a lot of old videos you would like to see. I have split some 20-year-old videos into 30 second increments. You can't upload them through the website. You cannot create a Google album and just share that album for old videos. The only way to do it is to highlight the videos in Google photos and then share them to the app. The app always gets locked on loading the last video. So I can never share any videos.
2 people found this review helpful
Aura Home, Inc.
May 27, 2026
Hi John,
We really appreciate you taking the time to write your feedback. We're sorry you're having trouble with your video uploads. Please don't hesitate to reach out to us directly: https://auraframes.com/help-request.
Best, Aura Customer Care

Tho Nguyen
The app worked great with just one Frame under my user account, but I couldn't add a 2nd Frame. I chose the "+ NEW FRAME", "It's for me", "IT'S POWERED ON", then it stuck keep doing "Pair with Frame Now you need to connect your frame to WiFi. Enter in the numbers that match those displayed on your frame. Looking for your frame." The app didn't recognize my Aura Aspen was already connected and doing picture slideshow. I tried both WIFI 2.5ghz and 5ghz, even Hard Reset, but same problem!!!?
3 people found this review helpful
Aura Home, Inc.
May 12, 2026
Hi Tho Nguyen,
We really appreciate you taking the time to write your feedback. We're sorry you're having trouble with your frame connecting to WiFi. Please don't hesitate to reach out to us directly: https://auraframes.com/help-request.
Best, Aura Customer Care