IBM Software Support
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Say good-bye to standard response times and hello to more efficiency and effectiveness. With this app, you can effortlessly identify your companyâs open support cases, access to relevant details and elevate a case in the same place.
App Key Features:
âĸ Ability to see a list with the support cases opened by my company.
âĸ Ability to see selected case details, status, updates, who is working on it (ownership).
âĸ Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
âĸ And there is more to comeâĻ
App Key Features:
âĸ Ability to see a list with the support cases opened by my company.
âĸ Ability to see selected case details, status, updates, who is working on it (ownership).
âĸ Ability to easily escalate my cases through my phone or tablet, including the possibility of receiving alerts and reaching out to Support Execs for urgent situations.
âĸ And there is more to comeâĻ
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âĸ A complete redesign of the user interface for a more modern and streamlined experience
âĸ Introduction of an escalation form similar to the one on the web experience
âĸ Product highlights now displayed on the dashboard for improved visibility
âĸ Additional resources included to expand access to relevant information
âĸ New feedback form added to make sharing suggestions and insights easier
âĸ Introduction of an escalation form similar to the one on the web experience
âĸ Product highlights now displayed on the dashboard for improved visibility
âĸ Additional resources included to expand access to relevant information
âĸ New feedback form added to make sharing suggestions and insights easier
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International Business Machines Corporation
appsrvcs@us.ibm.com
1 New Orchard Rd Ste 1
Armonk, NY 10504
United States
+1 512-973-1018
