
Swapna Jammalamadugu
I am not able to scan QR code. Can you please help me How to login to the desk. It is showing something went wrong everytime After restarting the application but again no use . Should I get any help from you please provide some help I will be very thankful to you if you respond and solve my query . I will be very thankful to you if you solve my problem . Thank you team........
International Business Machines Corp.
April 13, 2026
Hi Swapna, Sorry you’re having trouble. We would like to help, however this issue is most likely related to your organisation's IBM Verify configuration or account setup. We recommend contacting your IT help desk or support team, as they can verify your registration and sign-in settings and assist further.

Handika Kusuma
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back then the app was normal, but yesterday it suddenly kept closing when I opened it, please help fix it. and when I reinstalled, when I just to scan the QR code, it kept go back to the select account menu. and the QR code in the registered in the web, but not in my device.