BOS:311

City of Boston Digital Service

About this app

BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti.

Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.

Ratings and reviews

311 is to slow to respond. By the time they arrive, the situation has changed. It is better to call 911 but I dislike that as well because often it is not an emergency.

Used to be one of the most noble apps I've ever seen created. The speed and ease of creating reports made it powerful, because if you can't send off a report in less than 5 seconds you won't. However since the redesign, which isn't inherently bad, it's just too slow to use anymore. Please continue with performance improvements for startup (currently takes me to a web link which is super slow) and a new report takes too long to load too, and this was testing on WiFi...

Works well for issues that the city handles directly i.e. fixing pot holes, ticketing cars without stickers in resident parking, etc. Doesn't work well for some issues that are handled by contractors like when yard waste isn't picked up for a month. Some contractors are more responsive than others. Blue Bikes is pretty good about cleaning up abandoned bikes left undocked around the city.

What’s new

Bugfixes and performance improvements