Светослав Николов
First when I cast and then decide to stop I cannot continue by the phone, because too many sessions. I must wait more than 5min to continue. Second, I want to add for example fox channels to my list of channels and I can't.
Hello,
If you have specific complaints or recommendations, you can contact our associate directly via online chat at https://www.a1.bg/contact-us. Our team is ready to consider and put into practice the ideas of our customers.
Regards,
The A1 team
A Google user
Even the old version of the app is better... Very NON user friendly design. The app can be made much more simple, and some elementary options can be added on the right place. Too many unnecessary tabs and spam-like-information. And the final disappointment - this version does not work on all devices, instead of the old app. It gives error and "try later" every time. Also, practicality, this is not a FREE app, because I have paid to A1 Bulgaria to use this service. Please work on it harder...
30 people found this review helpful
A1 Bulgaria
January 17, 2020
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. Please share the detailed issue by writing to customerservice@a1.bg or through our online chat https://bit.ly/2pkoW8v and our technical department would help you.
A1 team
Miroslav Yordanov
Love the app and the cast feature, but it is really buggy on handling sessions. Once the app hangs while casting to my TV, I cannot play the vid again due to "session limit" until some session timeout occurs on your servers. Really frustrating. There are no other devices with active sessions at the time, it is the same device with a dead session...
21 people found this review helpful
A1 Bulgaria
February 11, 2021
Dear Customer,
Thank you for your feedback.
Xplore TV GO allows registration of up to 5 devices, but playback of only 1 or 3 depending on the package you use. The configuration of the services for all customers will be changed soon and you will no longer encounter this difficulty.
Best regards,
A1 Team