My A1

A1 Bulgaria

About this app

My A1 application with completely renovated design and functionalities to manage mobile, internet and TV services.

Easy, quick and secured:

• Monitor your monthly bill and pay invoices
• Check your current bill and remaining MB/minutes
• Activate roaming, choose most suitable tariff for the visited country.
• E-sign. Review and sign contracts online
• Track the status of requests for TV & Net installation and tickets for technical problem
• Make your own Wi-Fi network settings
• Add additional packages and services to your tariff plan
• Manage your credit limit
• Receive special offers
• In addition, many other features in My A1 especially for you.

My A1 is a free mobile app for customers with Android* (ver. 5.1 or higher) and iOS (ver. 13.0 or higher). Explore it via mobile network or Wi-Fi via smartphone or tablet. My A1 is available to A1 Bulgaria postpaid, prepaid or business customers. Easy and comfortable auto-recognition of the mobile number or login with your My A1 registration.

In order to use all the features in My A1 app and access all of your A1 services, you should register an owner profile.

Alternatively, you could add services only as a user with limited rights to manage.

Proceeding with My A1 app installation or update, you agree with General Terms and Conditions.

Ratings and reviews

Average The app by itself functions, but lacks the touch that brings satisfaction to the user. Logging in is quite difficult, since it goes out of its way to burden you (autocap on username and password fields, cannot scroll on the login screen while typing, keyboard is sometimes undismissable) Paying the bill online is a 50/50 - when I try and document that it fails - it works. And when it fails, you can not pay for 30 minutes or so, which is fair. Does the job, but needs work.

As a client for 20 years now I am very satisfied with the service of A1. Good roaming, perfect network coverage, fast internet, good offers. The only thing I don't like is that you have to pay 140 Bulgarian lev for loosing one box of a router. The contract ending politics are ridiculous. So I think that's what most people are complaining from. But I don't think A1 have any issues regarding the service they offer. It's good and the prices for the services are correct. The app is working ok.

Crashes all the time. The chat bot is hilarious. Navigation trough the menu is overcomplicated.

What’s new

We’ve fixed bugs and optimized the app's performance in this version.

Always keep your automatic updates on to make sure you don’t miss the latest from My A1!