My A1

A1 Bulgaria

About this app

My A1 application with completely renovated design and functionalities to manage mobile, internet and TV services.

Easy, quick and secured:

• Monitor your monthly bill and pay invoices
• Check your current bill and remaining MB/minutes
• Activate roaming, choose most suitable tariff for the visited country.
• E-sign. Review and sign contracts online
• Track the status of requests for TV & Net installation and tickets for technical problem
• Make your own Wi-Fi network settings
• Add additional packages and services to your tariff plan
• Manage your credit limit
• Receive special offers
• In addition, many other features in My A1 especially for you.

My A1 is a free mobile app for customers with Android* (ver. 5.1 or higher) and iOS (ver. 13.0 or higher). Explore it via mobile network or Wi-Fi via smartphone or tablet. My A1 is available to A1 Bulgaria postpaid, prepaid or business customers. Easy and comfortable auto-recognition of the mobile number or login with your My A1 registration.

In order to use all the features in My A1 app and access all of your A1 services, you should register an owner profile.

Alternatively, you could add services only as a user with limited rights to manage.

Proceeding with My A1 app installation or update, you agree with General Terms and Conditions.

Ratings and reviews

Average The app by itself functions, but lacks the touch that brings satisfaction to the user. Logging in is quite difficult, since it goes out of its way to burden you (autocap on username and password fields, cannot scroll on the login screen while typing, keyboard is sometimes undismissable) Paying the bill online is a 50/50 - when I try and document that it fails - it works. And when it fails, you can not pay for 30 minutes or so, which is fair. Does the job, but needs work.

I can't use Netflix at all because it there isn't Bulgarian audio and subtitles for movies offered! I think that it is not good for Bulgarian customers and image, it is a shame! I am forced to watch movies in Croation, it is a shame!

The app is good enough but not exceptional. It's often down for maintenance at night, so you can't check anything during that time. Also, the chatbot is rather basic, summarizing existing info available on the website anyway, and cannot answer more detailed queries. Managing the home Wi-Fi (changing the name or password) is also problematic, but then you have to pay extra for services through an operator for the same thing. So, overall, an average app with limited capabilities and a few bugs.

What’s new

In this version, you’ll find a new section, “ Support for your service”, where we’ve brought together familiar and new features for quick management of technical issues and difficulties.

In this section, you can:

• check the current status of your services
• receive instructions on how to resolve an issue
• report problems and track their resolution status in real time
• set up your equipment and home Wi-Fi network