My A1

A1 Bulgaria

About this app

My A1 application with completely renovated design and functionalities to manage mobile, internet and TV services.

Easy, quick and secured:

• Monitor your monthly bill and pay invoices
• Check your current bill and remaining MB/minutes
• Activate roaming, choose most suitable tariff for the visited country.
• E-sign. Review and sign contracts online
• Track the status of requests for TV & Net installation and tickets for technical problem
• Make your own Wi-Fi network settings
• Add additional packages and services to your tariff plan
• Manage your credit limit
• Receive special offers
• In addition, many other features in My A1 especially for you.

My A1 is a free mobile app for customers with Android* (ver. 5.1 or higher) and iOS (ver. 13.0 or higher). Explore it via mobile network or Wi-Fi via smartphone or tablet. My A1 is available to A1 Bulgaria postpaid, prepaid or business customers. Easy and comfortable auto-recognition of the mobile number or login with your My A1 registration.

In order to use all the features in My A1 app and access all of your A1 services, you should register an owner profile.

Alternatively, you could add services only as a user with limited rights to manage.

Proceeding with My A1 app installation or update, you agree with General Terms and Conditions.

Ratings and reviews

Average The app by itself functions, but lacks the touch that brings satisfaction to the user. Logging in is quite difficult, since it goes out of its way to burden you (autocap on username and password fields, cannot scroll on the login screen while typing, keyboard is sometimes undismissable) Paying the bill online is a 50/50 - when I try and document that it fails - it works. And when it fails, you can not pay for 30 minutes or so, which is fair. Does the job, but needs work.

I use 2 accounts from A1 and at the moment they are both logged out and I can not log in. I tried to pay online (I can log in though the web, but no though the app) and it keeps referring me to the non-working app. If you want to contact customer support it warns you that it will charge you around 1.5€ or 3€ which is the most absurd BS I've seen for a customer company. Will likely close both my accounts at the end of the year as this is absurd.

The worst provider ever - they offer you something on the phone, you ask the operator 3 times to confirm, and they sign you up for different services. When you call to change it, they charge you that you haven't returned the device which they never delivered... Stay away from them!

What’s new

exercises with the Smart Ucha.se Unlimited and Surf Ucha.se Unlimited plans for the duration of your 24-month contract.

More documents available for download – you can now download not only your invoices from My A1, but also commercial invoices and penalty documents