
Russ M
installed and the app appeared to be frozen for a long.... time about 3 or so minutes. had to force close and try again, then when it finally opened correctly, I created an account and then it wouldn't allow the secure password. created a less secure password and then said this email was already in use, which it wasn't because it is a newer company email. overall, a very bad experience for a new end user to endure.
22 people found this review helpful
MLB Advanced Media, L.P.
August 12, 2025
Thank you for letting us know. We are continuously reviewing ways to improve the app experience. Please fill in the following form https://mlb.force.com/MLBContactForm to provide additional information or for assistance.

Laura W
Even when you are logged in and select tickets to buy, it asks you to log in. After using valid logging in information, there are always several error messages. Then, all of a sudden without doing anything differently, everything works. Also, I stay logged in. There are times I use the app for several consecutive games/days - it may work two days, but the third day, I have to log in. Awful app, unfortunately, there is no other choice since ballparks claim they can no longer print paper tickets.
3 people found this review helpful
MLB Advanced Media, L.P.
August 20, 2025
Thank you for your inquiry. To address questions on your ticket purchase, please visit our virtual assistant (https://bp.mlb.com/help), select the Ticketing Guide, and enter the team name to route your inquiry accordingly. If urgent, the phone number listed in the specific team guide can provide immediate assistance on your request.

Ashley Jones
When I first got the tickets more than a month before the game, they weren't in my wallet. I called & they fixed it. I forwarded some of my tickets. Some people struggled to get them & some disappeared completely. I called customer service well before the game and had to call at the game because the tickets still weren't there. I had to go down to the box office & show them the "solutions" weren't working. I kept getting error messages in the app. Finally, got some physical tickets in 5th inning
4 people found this review helpful
MLB Advanced Media, L.P.
August 27, 2025
Thank you for your inquiry. For ticketing-related questions, please visit our virtual assistant, who can walk you through step-by-step instructions to access and manage your tickets: https://bp.mlb.com/help. If urgent, the Ticketing Guide includes a phone number for each team for immediate ticketing assistance.