Barclays Privatkunden DE/AT

Barclays Services Limited

About this app

With the Barclays private customer app, you always have everything under control: Whether it's a credit card, installment loan, overdraft facility or financing framework.

- Keep an overview: check sales, call up account balance, download account statements.

- Manage repayments: You can use the app to decide how you want to pay your monthly statement.

- Set up installment purchase: You can use the app to set up an installment purchase for individual expenses from €95 or the entire monthly bill – even up to 8 weeks later.

- Stay up to date: The account information service informs you via push message or e-mail about account movements of your choice.

- Always have your PIN with you: With the app, you can access your card PIN securely at any time, unlock it if necessary, or assign a PIN of your choice.

- Card misplaced or lost? With the app you can temporarily block your card or report it immediately in the event of loss, theft or a defect.

- Transfer when you want: With the app, transfers can be made in seconds and from anywhere.

- Activate Google Pay: You can add your Visa card to Google Wallet directly from the app.

- Simple and 100% secure: You can log in using face recognition, fingerprint, or your 5-digit app PIN.

- Change personal data yourself: In the app you can update your personal data under "Settings".

- Direct contact: If you have any questions, you can send us a message via your digital mailbox or call us directly from the app and you are automatically legitimized.

Note: The full functionality of the app is only available to credit card customers. Installment loan and credit line customers only have a limited range of services available. Call money customers cannot currently use the app.

Ratings and reviews

The "back" gestures now work, which is a great progress. However, I cannot see the exact time for each operation (can be important in case of unauthorized use), just the date. Also, I would like to be able to receive a push at ANY operation, not just the ones over 25€ - or at least be able to set the threshold. Otherwise I will never notice unauthorised use if it is made in small but frequent amounts.

So I was travelling to NYC from Europe, and my credit card was blocked. I try opening the app and it crashes. I get home and find a letter saying that my card is blocked due to suspicion of fraud and that I have to call their customer service to unblock it. I call and they say to authenticate via the app. I explain that the app crashes and I cannot open it, they don't believe me and say the app should be working fine. No alternative solution offered. I am dissapointed.

The app doesn't provide basic information such as transaction date and time. UI is sluggish probably because the app is built using web pages instead of native Android UI elements. It's also rather weird that the bank uses SMS to confirm foreign transactions instead of the app. Mobile communication is unreliable, especially abroad.

What's new

Mit diesem Update haben wir einige Fehler behoben.