
Ephrayim Naiman
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Terrible tech support, long wait times and then it just hangs up. Many, many times the app just says: "try again". On certain devices setting the language to English doesn't appear. I received an email about your response, however, the linkk leads me to a #404. I don't use Facebook. Your app's English mode doesn't workk for Android 13 and down :-(
BankHapoalim
November 2, 2025
Hello Ephrayim, we want to get more details from you and check the issue in front of you, so please conta us at the Bit Technical Support *6428 - Sundays-Thursdays 9:00-17:00 on Fridays 8:30-12:30 in Hebrew. Liraz, Bank Hapoalim.

Vera Shemer
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The new version insists on access to all my contacts, which means access to private and sensitive information: names, addresses , etc. Even Google Wallet doesn't ask for this permission. And the new UI is awful now. It used to be very straightforward and readable on a colored background, now we have to decipher small black letters on white background, with no possibility to get back to the old UI. No help in settings. Why to ruin something that works? I will not use it until it is fixed.
5 people found this review helpful
BankHapoalim
February 16, 2025
Hello Vera, we are sorry to read that this is how you feel. In order to use Bit, it is required to approve access to contacts since Bit transfers are made to a contact/phone number. There is also an option to switch to the dark mode version in the application in "Profile" below > "Permissions and Settings". Liraz, Bank Hapoalim.

a se
Unable to move forward after entering credit card number. Nothing happens. Tried several cards. Uninstalled and reinstalled app. Spoke to phone tech support, they said it was a known problem but couldn't tell me when it will be resolved. Wasted a lot of time. In the past the app worked fine. I'll be switching to a different app.
50 people found this review helpful
Hello, thanks for the feedback. There is no disruption of my examination. In order for us to look into options and answer you, we invite you to contact us at our support line at 6428 * (in Hebrew).Elad, Bank Hapoalim. %0D%0A