Amr Baih
I was prompted for a '3 months for 1 month' offer, went through the flow and subscribed. On my second month, I found it charging me normally as if the promotion was not applied. I contacted customer service and they told me they can't help, and that I somehow made a mistake and subscribed to the regular monthly plan instead of offer!! I subscribed through the offer page!! Lesson learned, the customer service is a waste of time, and will never trust this service again.
141 people found this review helpful
MBC Group
November 1, 2022
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net to assist you better.
We would like to hear from you again after solving your issue.
Le Revenant
You can subscribe easily, but you have to dig deep into the options to find out how you can end your subscription. It plays a 3 minute ad before you start watching something, and we're talking about a 3 minute ad to a supposedly "premium" service. I mean people don't get excited to watch more of your stupid stuff when you forcibly add an ad to the beginning of videos, they get annoyed. TV shows and movies are heavily censored! You should stay away unless you're interested in their exclusives.
276 people found this review helpful
MBC Group
November 19, 2021
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem.
Please reach us anytime at Care@shahid.net .
We would like to hear from you again after solving your issue.
Def Andy
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Flawed app and nightmare customer support! The app is trying to be like Netflix, but it is not even close. They constantly spam you with notifications and emails. They even rip off your money... I signed up for the trial, didn't like it, cancelled it after 10 days. Two months later I'm still getting charged due to a glitch in the app. I contacted support with proof, took them DAYS to respond with a rude reply and no refund! Uninstalled.
77 people found this review helpful