Tawasul

Information & eGovernment Authority

About this app

Tawasul App is the mobile version of the National Suggestion & Complaint system which is one of the essential eChannels that enable citizens and residents to submit their suggestions and complaints to any government entity in Kingdom of Bahrain easily at any time and from anywhere by utilizing the mobile features that add more value to the services. Every government entity in Tawasul has assigned a dedicated team to handle the suggestions and complaints according to a pre-set performance indicator and timeframe based on the case category.

Ratings and reviews

I wish there was a 0 star for the online services provided by the government department regarding inquiries and complaints . The app works fine but the helping departments aren't serious to help . Simple applications are taking months for clearance and they don't listen or care about the urgency of matters . Disappointed by the national helpline app .They close the case by sending an automated message .

I've been contacting the ministry of housing since june, and no anwer to my problem from the ministry, i always get the generator message, however my problem was not solved. And today my case was closed without any message, call, email, or any form of contact. Quite disappointed from this app. 3 months of continuous messages in the app but no answer from the ministry. How disappointing.

Nothing of my complaints i raised was resolved. Ministries just delayed the response until they forced closure of the issue. Months of waiting for a solution to issues yet nothing happened and they closed the cases i had. No option to reopen also or rate after they closed the case.

What’s new

Minor bug fixes