
Steve Harding
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Used old app for years with no issue, alot faster than going in to pay. The app it is slow to get started with fueling as many clicks to go through, was confusing as to whether payment had gone through, then my credit card was blocked due to suspicious activity of the app £100 and £85 fuel charge taken. I don't need to contact your customer service team to fix your app I have Uninstalled and moved to the Shell app it's brilliant and easy to use like the esso one used to be
5 people found this review helpful
We're sorry to hear about your experience and we regret that the app did not meet your expectations.
If you decide to give the app another chance, please know that we're here to help and would be happy to support you. Thank you for taking the time to share your feedback.

Craig Morris
The perfect example of enshittification. The previous version was a bit old fashioned but worked fine. Esso removed access for a week while they "refreshed" it. Now it's clunky. often (~1 in 3) doesn't work because it can't find the location or can't validate payment even though it's the same card every time. And you have to exit the app to approve each purchase in your banking app. Finally it's now lost all my purchase history and with it all the cumulative "benefits" for using it. Avoid
15 people found this review helpful
We’re sorry for the frustration. Issues with location, payment validation and lost history aren’t what we want for our users. Please contact our Customer Care team at customer.care@exxonmobil.com so we can investigate and restore your benefits.

Michael Corcoran
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Worked well, now its just slow and rubbish Update to the review I left a few months ago. If I could give zero stars, I would! its that bad. Won't bother using it anymore, its a joke. Quicker to fill up, go into store, have a wonder round, and queue up to pay. Payment authorisation is hit-and-miss at best. Well done Esso, you've saved a few pennies on PayPal fees, and customers are now left with this rubbish.
11 people found this review helpful
ExxonMobil
December 8, 2025
We are sorry that the update made the app difficult to use. We’re working to fix setup and payment issues quickly. Please contact Customer Care at customer.care@exxonmobil.com so we can assist you directly. Your feedback is valuable and helps us improve. Thank you for sharing.