
Craig Morris
The perfect example of enshittification. The previous version was a bit old fashioned but worked fine. Esso removed access for a week while they "refreshed" it. Now it's clunky. often (~1 in 3) doesn't work because it can't find the location or can't validate payment even though it's the same card every time. And you have to exit the app to approve each purchase in your banking app. Finally it's now lost all my purchase history and with it all the cumulative "benefits" for using it. Avoid
2 people found this review helpful
We’re sorry for the frustration. Issues with location, payment validation and lost history aren’t what we want for our users. Please contact our Customer Care team at customer.care@exxonmobil.com so we can investigate and restore your benefits.

Suleman Isakji
The old app was working very well, This latest version is absolutely rubbish, I would rate it zero if it was possible, Can't use PayPal anymore, also when I tried using my debit card, it went through the whole process and then declined at the last step. I had to go to the cashier and he even told me that it got declined and I paid with the same card at the tills, so missed out on my Nectar points on loyalty scheme, it's happened 3 times, now I don't bother going to Esso anymore
2 people found this review helpful
Thanks for your review and we're sorry for the frustration caused. This isn’t the experience we want for you. Please reach out to our customer care team at customer.care@exxonmobil.com so we can look into the credit card decline issues and help restore full functionality for you.

Gary
i would put zero starts but doesn't allow it. twice I've used it, twice I've had issues. first time it kicked me out thru payment process. second time it went thru the whole process, even authorised payment with my banking app. it authorised me to fuel up then said I had to pay the cashier. contacted customer service and that was a total waste of time, they can't give you help with their own products. or just give you an answer that nothing to do with the question asked.
18 people found this review helpful
ExxonMobil
December 29, 2025
We apologize for any difficulties you’ve experienced with the new app. Your feedback is important to us and helps improve the app experience.