
Gary
i would put zero starts but doesn't allow it. twice I've used it, twice I've had issues. first time it kicked me out thru payment process. second time it went thru the whole process, even authorised payment with my banking app. it authorised me to fuel up then said I had to pay the cashier. contacted customer service and that was a total waste of time, they can't give you help with their own products. or just give you an answer that nothing to do with the question asked.
7 people found this review helpful
ExxonMobil
December 29, 2025
We apologize for any difficulties you’ve experienced with the new app. Your feedback is important to us and helps improve the app experience.

Fred Lunjevich
The app was fine - had some issues at times, but the upgrade has completely lostn all my account history, and I have to put the Nectar card details in again. I'm sure this is not the way to migrate to a new version of the app, no matter how much refactoring has gone on. Surely the customer data in the backend was not lost during upgrade?? If so, thumbs down to the engineering team on that one.
2 people found this review helpful
ExxonMobil
January 5, 2026
We’re really sorry for the frustration caused by the upgrade. Please contact us at customer.care@exxonmobil.com so we can assist you directly.

J. W.
I have used the previous app with no problems for quite a while, but this new one is useless. The first time I tried, it just wouldn't do anything, the second time I set the amount then I had to verify it on my banking app, then it took ages before I could lift the nozzle and before I could do that it said that it can't reserve the money in my account !!!. Also you can't use PayPal anymore which was far quicker. All in all far quicker to go in and pay. The app is useless.
7 people found this review helpful
ExxonMobil
December 23, 2025
We’re sorry for the inconvenience caused by the update and the issues you’ve experienced. Your feedback is important and helps us improve. Please contact our customer care team at customer.care@exxonmobil.com. They’ll assist you and work to resolve this promptly. We’ve removed PayPal to improve security and performance