
Ana
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The “wrong attachment connected” message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
20 people found this review helpful
Hi Ana, We apologize that the treatment fails to recognize the attachment on your device. We are pleased to inform you that we have updated the app, and you can resume your treatments. If you continue to experience issues, please feel free to contact our Client Care team at info@support.nuface.com 24/7. -Lily, R.

Christina L.
The treatment videos are disappearing from the app. Every morning when I open the app I see less and less. I'm down to only 3 videos... I have the mini+ for reference... sad that I have very few options now. I thought maybe it was a glitch and uninstalled and re-installed the app. No change. Disappointed... For anyone about to buy a nuface device they may be phasing out the mini+... FYI
3 people found this review helpful
Hi Christina L, Thank you for your review. We truly apologize for the issues you had experienced with the missing treatments in the app. We are glad to confirm that the treatments are available again in the app. Rest assured, the MINI+ is not phasing out. For additional questions, please contact us at info@support.nuface.com 24/7.

Cindy Eaton Smith
This app is HORRIBLE. First, if you're lucky enough to connect your device, it won't last. Second, once you do connect, and when your device becomes disconnected (because it will, I promise) you won't be able to actually start any of the app treatments because it'll keep wanting you to reconnect your device. The troubleshooting is ineffective, and when you attempt to submit a help request, you all the way through the screens to the upload proof of purchase screen, but it doesn't work.
27 people found this review helpful
Hi Cindy Eaton Smith, Thank you for your feedback. We're sorry to hear you are having difficulty connecting your device. We understand how frustrating this could be. We would be happy to connect with you over the phone for assistance. Please call us at 1-888-360-9171, we're open M-F from 7 am-5 pm pst. Thank you! - Aline, S.