
Ana
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The “wrong attachment connected” message no longer appears for me, but the app still disconnects from the device halfway through many routines (Android). This was a common issue even before the most recent update and is still happening now, making treatments unreliable. Support previously said this would be escalated, but I never received follow-up.
20 people found this review helpful
Hi Ana, We apologize that the treatment fails to recognize the attachment on your device. We are pleased to inform you that we have updated the app, and you can resume your treatments. If you continue to experience issues, please feel free to contact our Client Care team at info@support.nuface.com 24/7. -Lily, R.

Emily Ahrens
App was good, now awful. As of this week, a bunch of the routines have disappeared, and the ones that are left say that the Trinity + device is not compatible even though I've used them for years. I have almost no routines left that I can use. Also, the app isn't registering when I have the red light attachment on. I already tried uninstalling and reinstalling the app and disconnecting and reconnecting the device. Still having the same problems. I basically have a very expensive paperweight.
10 people found this review helpful
Hi Emily Ahrens. We are happy to confirm that the treatments are available in the app again, and we apologize for the previous issues experienced with the app. Please know our app support team is always working to improve our app Feel free to reach out to our Client Care Team at info@nuface.com for any assistance.

Christina L.
The treatment videos are disappearing from the app. Every morning when I open the app I see less and less. I'm down to only 3 videos... I have the mini+ for reference... sad that I have very few options now. I thought maybe it was a glitch and uninstalled and re-installed the app. No change. Disappointed... For anyone about to buy a nuface device they may be phasing out the mini+... FYI
3 people found this review helpful
Hi Christina L, Thank you for your review. We truly apologize for the issues you had experienced with the missing treatments in the app. We are glad to confirm that the treatments are available again in the app. Rest assured, the MINI+ is not phasing out. For additional questions, please contact us at info@support.nuface.com 24/7.