SW Prime
3.1star
49 reviews
10K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 4 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.2
47 reviews
Mark S
- Flag inappropriate
April 1, 2022
A half-baked, poorly tested app. After the initial installation it takes you to a page that requests:name/email etc. It didn't like my email (invalid) but offered no way to even "Cancel" from the page. I finally forced an exit from the app and re-entered it. This time, no page asking for name/email (??weird), but it did ask for Location permission,which I gave it. It took me to a map of my location on a page WITH NO BUTTONS, NO MENU... So, once again I'm stuck on a page with no way to leave
9 people found this review helpful
Spare Labs Inc.
April 4, 2022
We are sorry to hear about your poor experience with the SouthWest Prime app. When you have a moment, please reach out to us directly via email (support@sparelabs.com), a member of our team will be able to assist you with the setup.
A Google user
- Flag inappropriate
February 3, 2020
Nearly impossible to set a custom pickup location, the app kicks you out of the pickup field or freezes entirely. This means it's impossible to schedule a Prime pickup when your bus drops you off at a transit station, and you have to wait 20-30 minutes for your ride. You should be able to enter the number of the bus you're on so a Prime can be timed to pick you up when you arrive at the station.
7 people found this review helpful
r peterson
- Flag inappropriate
- Show review history
March 13, 2024
With the last update the ride numbers don't show up on the bottom of the map screen. After the last app update on Mar 11, 2024 the ride numbers are showing up again on the bottom of the map screen. Not sure if the app was the issue or the ride service.
Spare Labs Inc.
February 23, 2024
Hi R Peterson, thanks for your feedback. We're very sorry to hear about your experience with the app. If you could kindly reach out to our Support team at support@sparelabs.com we would be happy to work with you to resolve this.
