Spiceworks Help Desk

Spiceworks

Contains ads

About this app

Manage your Spiceworks Cloud Help Desk - Anywhere.Take your help desk tickets and users with you wherever you go! With Spiceworks Help Desk (mobile), Spiceworks users have the tools and info they need to do their IT jobs – at their fingertips.

Used by over 1 million IT pros worldwide, Spiceworks free IT management tools & apps (and online community) simplifies “everything IT” about the IT workday. From network inventory and monitoring to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free.

Spiceworks Help Desk for IT Pros.

RUN YOUR HELP DESK & TEND TO YOUR TICKETS

See and respond to all of your trouble tickets

Create new tickets, close and re-open existing ones

Add and edit ticket description and details

Assign tickets and set priorities, due date & more

..and you’ll be off-and-running and able to take your tickets and users with you!

Ratings and reviews

The app is pretty bad. I have to sign back in really often. No fingerprint login, and it doesn't let me autofill the crentials with my password manager. So I have to copy and paste the password from my manager app every time. Seems like it logs me out every day. When I try to type in the text field the keyboard covers what I'm typing. Pretty unusable.

Not bad but missing a lot and needs a dark mode. It gives you the basic help tickets but it's missing the other necessary sections like the knowledge base that techs need to reference. We end up having to log into to the website which defeats the purpose of the app altogether. It also doesn't show me notifications a lot of the time I find it about the tickets via email, I suspect that might be a battery optimisation issue more than an app issue. Please build a dark mode!!

Just needs a few tweaks like being able to accept/assign a tickets in the app to yourself instead of having to go to the site. Also being able to change tickets between opened, closed, and waiting in the app would be welcomed. The ad size doesn't bother me like other have complained about; it's really a small amount of space however I would pay for an ad free version if it was made. I haven't experienced any issues with typing in the text boxes being blocked. So please keep updating the app!

What’s new

Added push notifications opt-in message for Android 13.