Charmaine H.
WORST System &APP, I changed the password on the account, & now the system no longer works.. Tech Support has escalated the issue twice & no one seems to be able to figure it out. Lojack System has stuck on a location since September 14, 2024 & can't detect anything. I'd NEVER SUGGEST LOJACK To anyone. This was such a horrible choice to have installed. Since Lojack Techs cant seem to fix the issue, I've resorted to tracking my Acura with 2 air tags. Disappointed!!
5 people found this review helpful
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032.
Laurie C
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Lojack app developer please add more GeoFence's, not just three. Installation is "worth it". App reminders get you "in for SERVICING", keeps your car optimal condition, consider LoJack fee's. You can easily have Lojack feature removed, it's NOT A PERMANENT FIXTURE TO YOUR VEHICLE, attached to the components in the car battery, if not happy have it removed. I like it, I really appreciate the security & piece of mind it provides me. Location accuracy is decent but delayed, not real time.
119 people found this review helpful
We apologize that your experience with LoJack wasn't what we intended it to be, and we thank you for taking the time to express your concerns here. We value all app store feedback and carefully review this information to find ways to improve LoJack for our consumers. Your feedback is appreciated, and we're committed to making LoJack better for you.
Robby Nelson
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The app won't update where my car is located. You would figure with how expensive the system is there would not be a problem. Bugs like this make it a complete waist of money. Along with if you email them for help they don't get back to you. The customer service is some of the worst I've see in years. Would give zero stars if it was an option. Update I emailed them twice over a week ago with no response. I waited on hold for over an hour with no one answering. And no call back!
22 people found this review helpful
We apologize that your experience with LoJack was not what we intended it to be, and we thank you for taking the time to express your concerns here. We believe we can assist you further and troubleshoot the issue(s) you are experiencing. Please reach out to us for further assistance at LoJacksupport@spireon.com or 877-563-0032.