Garrett B
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App crashes every time I open it. Update 9/3/24 Recent updates fixed the crashes. App functions as designed now. It's a little "clunky" fumbling through the file system, and needing to save files to your cloud drive in order to open them with the app is disappointing. Overall it backs up photos from the phone and gives access to saved files. Gets the job of getting away from 3rd party cloud storage done.
1 person found this review helpful
Western Digital Technologies, Inc.
August 2, 2024
Hi, we are sorry for the inconvenience. Please note that the latest updates have already been released to fix the issues reported by users. We advise you to update or reinstall the latest application from Playstore. If the problem persists, you can open a ticket at (https://support-en.wd.com/app/askweb) with detailed issue and error screenshots.
Thomas Maiocco
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App is very basic. For some reason, gesture navigation does not work when within the app. Basic function is decent but missing some informative file features that exist on standard file/media productivity apps. Example, status bar of upload or download is not in the app. And the name of the file you are viewing while in the file/viewing that media. Chromecast support is included and works well.
1 person found this review helpful
Western Digital Technologies, Inc.
August 2, 2024
Hi, thanks for sharing your feedback! We are actively working to improve the app, including adding features suggested by users. Stay tuned for improvements, and we value your continued support as we strive to make your experience even better! You can open a ticket (https://support-en.wd.com/app/askweb) if you are experiencing technical issues.
Dhex Dev
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Will only let you add Photos or videos. The desktop version allows any type of file, but this Android app will only let you choose Photos or Videos after hitting the add button. Want to upload a pdf or a log? Forget about it. Want to download a xls? Again nope. App was updated removing features not increasing. Still no option for adding any file on phone. Changed 1 star for 3 bc now you can map it as a network drive
6 people found this review helpful
Western Digital Technologies, Inc.
December 15, 2021
Hi, we are sorry for the inconvenience & thank you for sharing your feedback. We will share this with the concerned team to improve the user experience. However, you can try to use "Backup Other Folders" option in the auto backup feature. Refer link: https://bit.ly/2Xxw -Need Help, Email: https://bit.ly/36UlSpn or Phone: https://bit.ly/36UhqqJ