MuniMobile

SFMTA

About this app

The official trip planning and mobile ticketing app from San Francisco Municipal Transportation Agency (SFMTA). MuniMobile helps you navigate the Muni transit network effortlessly and purchase and use fares and passes instantly on your phone—anywhere, anytime. Just download the free app, create an account and you're ready to go.

WHY YOU'LL LOVE THIS APP:
• No paper fares to keep track of.
• No need to carry cash, count exact change, or find a ticket machine.
• Buy and use fares using a debit/credit card, PayPal or Apple Pay
• Store multiple tickets on your phone for future use.
• Pay a single fare or multiple fares for a group of riders from a single device.
• Register your debit/credit card(s) in our secure system.

HOW IT WORKS:
1. CHOOSE RIDER TYPE: Adult, Senior/Disabled/Medicare, Youth, or SF Access
2. CHOOSE FARE: Single Trip Fare for Muni Bus & Rail, Single Ride Fare for Cable Car, or Passports
3. CHOOSE QUANTITY: You can buy multiple tickets to use later
4. CHECK OUT: Pay with debit/credit card, PayPal or Apple Pay

COMMON QUESTIONS:
Q: Do I need to be connected to the Internet?
A cellular network or a wireless Internet connection is required to purchase tickets, but you can use/activate your tickets offline.

Q: What if my battery dies?
Just like with paper tickets, you're responsible for making sure you have a valid fare at all times, so be sure to plan ahead!

IMPORTANT REMINDERS:
• Activate your ticket before boarding.
• In the subway, activate (“use”) your purchased mobile ticket before passing through metro station fare gates. Show your active ticket to the station agent, and pass through the fare gate closest to the station agent booth. If the station agent is not present, you may still pass through the gate as long as your ticket has been activated. Do not attempt to “tag” the gate.
• On the surface, use your purchased mobile ticket before boarding the vehicle. You may board through any door. If you feel more comfortable boarding through the front door to show your ticket to the transit operator, please feel free to do so.
• For Cable Car, use your purchased mobile ticket once you are on board the vehicle. Show your mobile ticket to the Cable Car conductor.
• Watch your battery level! Just like with paper tickets, you're responsible for making sure you have a valid fare at all times.
• Create an account before purchasing tickets, as this is the only way you can transfer your unused tickets if you get a new phone. (Note: Only unused tickets can be transferred. Use up any activated tickets before switching phones.)
• Don't uninstall the MuniMobile app or erase your phone without transferring your unused tickets first. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection).

Ratings and reviews

Just installed. Try to sign up and I repeatedly get the error message "Something went wrong. Please try again." Over and over. Tried to sign in with the credentials, same error message. A little more information as to what exactly went wrong would be quite helpful. Had hoped to save a few $$ over Clipper with a day pass, but not sure I want to trust an app this poorly designed.

There's no way to increase the font size. The bus numbers/letters in its tiny box and destinations are hard to read and there is no ability to two-finger-expand the screen. The icons for bus, Bart, light rail, etc, all look similar to me. It would be helpful if there is the equivalent of a 'mouseover' when I do a long press on an icon. Clipper card integration will be super good as well. Otherwise, it seems like a promising upgrade to the previous version.

I tried to log in 10 times, but it doesn't work properly with Google or Facebook login. Changing my password is also a mess. In the end, I had to change the language of my mobile system to fit in with this app. If an app like this is bad, why can't you just let people use it in a browser instead of having to send a ticket to the app, which only aggravates people?

What’s new

This release includes maintenance updates to enhance the user experience.