Charge Smart MA
4.3star
187 reviews
1K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
4.3
180 reviews
Lu Ellen Guenther-Smith
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February 28, 2025
The app was working terrific and I was enjoying seeing the savings. Now, when I need to access some of this data for tax purposes, I can't even get into the app anymore. When I log in using my National Gridid login, I get an error message that says ("reason": "could not retrieve at metadata from session"). Very disappointing and very bad timing.
National Grid PLC
March 1, 2025
Hi Lu Ellen, Thank you for your review and apologies for the inconvenience this caused you. The error message you have mentioned was caused by a small bug which lasted a few hours, and a fix has since been deployed. If you are still encountering this issue please reach out to us a chargesmartma@ev.energy and we will be more than happy to assist you
Brendan Sullivan
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August 22, 2024
This application doesn't work. After connecting my car and accounts, several minutes later it lost all my information and said I was no longer able to use anything. Spent a other hour reconnecting my Tesla account and registering my car. It the. Refused to pair with my vehicle. And has dropped me from being able to earn energy credits. So despite following all their rules, I am unable to collect the intensives, because it conveniently looses all my information before every payout period.
3 people found this review helpful
National Grid PLC
October 29, 2024
Hi Brenden, thank you for your review! Please reach out to our support team at ChargeSmartMA@ev.energy and they will be able to get you up and running with the Charge Smart MA app. Have a great day - George
Michael Rea
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July 22, 2024
Have not been able to set this app nor charger up with my national grid account as it says "no billing account is found" when I log in successfully. I only have an electricity billing account with national grid under the same account. I have been in contact with support for over a month, but they have not fixed it yet. Have tried it on multiple devices too and no luck. Edit: Was able to solve my problem by using a new second national grid user account to log in.
National Grid PLC
July 22, 2024
Hello Michael, thank you for your honest review. We're sorry that this issue is preventing you from participating in the program. Our team is aware of the issue and is working to fix it. We will be in touch through our customer support team. - Joe
What’s new
General improvements and minor bug fixes
App support
About the developer
NATIONAL GRID PLC
Douglas.Liddle@nationalgrid.com
National Grid House Warwick Technology Park Gallows Hill
WARWICK
CV34 6DA
United Kingdom
+1 315-247-8993
