National Grid

National Grid PLC

About this app

The National Grid mobile app makes it easier to securely manage your account from anywhere.

Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again.

Once you’re signed in, you can easily:

• View essential account and billing information• Enroll in paperless billing
• View and download a PDF of your current bill
• Schedule a payment in-app or via Speedpay
• Find nearby payment locations
• Report a power outage or gas emergency
• View the outage map

• Explore your usage

Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website.

We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.

Ratings and reviews

Annoying. First of all, the speedpay portal doesn't work. You enter credentials, click sign in, and it just sits there. I have to literally go into my browser, access the national grid Web site, and enter my account number (not my login credentials). This is the opposite of convenient if you're using a credit card. Second, usage data does not access the most recent hourly data from the "smart meter". Again, I need to access some corner of the web site to get this info.

I was able to use the app a few times now it won't open speed pay, it's very frustrating and inconvenient to have to call because the system is so outdated and hard to sit through. If there has been new updates ti the National Grid app it is definitely glitching.. please fix this issue. I've already uninstalled and install the app twice in an attempt for it to work again, yet it's the same.

The app routinely fails to recognize my password. The app is not synced with the website because updating my password in either place precludes that updated password from working in the other. The app fails to keep my credentials so I must re-enter name, address, etc. every time I pay the bill. Customer service is useless.

What’s new

• View a graph of your usage costs and compare how it varies month to month.