National Grid

National Grid PLC

About this app

The National Grid mobile app makes it easier to securely manage your account from anywhere.

Set up biometrics so you can access your account quickly and securely. With biometrics, you can sign in without having to enter your username and password again.

Once you’re signed in, you can easily:

• View essential account and billing information• Enroll in paperless billing
• View and download a PDF of your current bill
• Schedule a payment in-app or via Speedpay
• Find nearby payment locations
• Report a power outage or gas emergency
• View the outage map


Now you can schedule a payment with your bank account, without having to leave the app. Use a new or saved bank account to pay your current bill, account balance or any other amount, just like you would on our website.

We’ve also made it easier to report power outages and gas emergencies — with our mobile app, you’ve got access to emergency support right at your fingertips.

Ratings and reviews

The app sucks. You cant even choose ENGLISH as a language when it prompts you, so I cannot proceed from there. Plus navigating around as a guest is confusing. There is no easy way to get to the power outages list, without signing in. It asks too many questions, like more than a doctor would ask. No easy way to navigate. When you open the app, there is no immediate prompt to Sign in.

One of the worst apps I have ever experienced. Most apps give you the option to at very least have a userid and password, and most have a the option to use a biometric ID. National Grid's app makes you enter (and remember) your 10-digit account number to log in. In addition, you can't see any breakdown of your bill--just the amount owed. How rudimentary. It's like an app a kid in high school would design for an intro to Comp Sci.

Finally, an app to pay my utility bill and look at previous months' charges. However, it is very primitive. I have to look up and physically enter my 10 digit account number every month when I pay my bill. (Who memorizes account numbers?! Oh, and don't forget to erase the dash if you copy and paste it!! ) There's no option for the app to remember my login information or to create a login ID. No biometric login option either. Maybe NG could use their profits to design a more user-friendly app!

What’s new

• Fixed an issue with Account Balance in the payment flow for some customers.