Lisa Burgess
Takes minutes to load, if at all - only to 13%; sometimes I have to restart my phone or remove cache to get the app to load beyond 10%. Freezes phone and exercise videos are a hit or miss to play. Have spoken to the CORE Institute in reference to the issues I've had, but they couldn't figure it out. Plus, I've already uninstalled & reinstalled the app, which helped for the first couple of days, but now I'm having the loading issue, again. So, I've been unable to use the app. 😮💨
7 people found this review helpful
Future Health Works Ltd.
February 19, 2024
Hi there, sorry to hear you are having trouble with the app. The app recently encountered an unusual issue which has now been resolved on the latest version of the app. If you are still experiencing difficulties, please email us at support@myrecovery.ai, then we will do our best to help. Best wishes, myrecovery
Donald Crosiar
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This app worked great on my Motorola 5G, but ever since I've switched to a new Samsung, it seems to take forever to load if at all, and when it does load it crashes before I can see any information in it. I have tried uninstalling it and reloading to no avail. I am unable to see my physical therapy exercises, much less tracking them for the doctors. Not sure why it worked on my old phone and not my brand new one. If doctors are going to rely on your app, you're going to have to do much better.
1 person found this review helpful
Future Health Works Ltd.
April 24, 2024
Hi there, sorry to hear you are having trouble with the app. Please could you email us at support@myrecovery.ai , providing your login email and details of your device model and version? Then we will do our best to help. Best wishes, myrecovery
Natalie Rampling
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SO many glitches. Tells me I have surveys to complete, videos to watch, and info pages to read when I've done them all, several times. I think it will be useful for my recovery and exercise etc but the preop content is so frustrating. Latest update hasn't fixed any of them.