![](https://play-lh.googleusercontent.com/a-/ALV-UjW16vIVUfxUEcuiVqXrJLCdLFP07XIYFPxpR6pBMvarTda1Uxg=s32)
Russell Sheppard
The app barely ever works. Over the last several years of this apps lifespan, 90% of the time it doesn't work. Then we end up using the website, which fails a lot too. If we call, we waste hours on hold and get hung up on A LOT! This should be an important service that helps out the government but you wouldn't know it by how we are treated with all of the utter nonsense! PLEASE FIX THIS APP ALREADY!
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWVxYmB2wzr8zB58ZS_pkLGiiELyjStEm68aIwuO-4MZ9fRArzD=s32)
Steve Holte
- Flag inappropriate
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Like other users, the app stopped working. I've been using this app for a long time and this month it suddenly stopped working, gives an error "We could not find a match for the information you entered". I tried to uninstall and reinstall with no luck. Also, a tip on how to enter birth year should the app get fixed...click on the year and from there you can go back without having to scroll month by month. Took me awhile to figure that one out!
165 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Rather than use drop down menus for year/month/day to enter birthdates, the app uses a calendar where you have to change the date one month at a time, so as I am almost 60 years old that is over SIX HUNDRED swipes or taps! A very very poor app design move. I may try it once and hope it remembers it next time (but it didn't in my first test, however I didn't go all the way to the final submission in my test run)
141 people found this review helpful