Complicated. Also pending transactions dont show up right away so you get to play the guessing game with your money. The bank makes it darn near impossible to have access to your money if you want to deposit checks. The only good thing about this bank is their lack of fees.
UPDATE: mobile deposit total finally reset. then citizens went and "updated" the app again, so now it's not resetting again. plus now the balances aren't updating in the widget any longer. please rehire the technical team that developed this app when it was still charter one. they knew what they were doing. app was fine prior to update. now, the total allowed mobile deposit doesn't reset. so if i deposit $500, two weeks later it tells me i am only allowed to deposit $4500. if i deposit another $1000, the next day (or week) i will only be allowed $3500. so frustrating!
Not that great if it doesn't let me go in, I put my pin and all that and it just stays loading. My Internet is just fine, so this has something to do with the app.
Since, couple of updates, I can't enable the PIN to login. I tried reinstalling the app, but during the initial setup when I try to enable the PIN, it just skips that step and the screen moves to the account homepage.
Great app! 4 stars though because it doesn't support login via fingerprint. That has been around on their apple app for years and it should be an option here as well. Over all great mobile banking experience!
Why does it take 117 MB to update this poorly designed app that affords me to check a bank balance? To put things in perspective, the first Macs had 250 MB hard drive. WTH?
• Send Money with Zelle® is Citizens Bank’s new person-to-person payment service.
• Zelle is the fast, easy and safe way to send and receive money to more people, regardless of where they bank in the U.S. – all you need is an email address or U.S. mobile phone number¹.
Mobile banking made easy with Teachers Federal Credit Union's FREE mobile app!