Citizens Bank Mobile Banking

Citizens Bank, N.A.

About this app

Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.

Manage Accounts

- See up-to-date balances and account activity
- Freeze and unfreeze debit cards

Deposit Checks

- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET

Transfer Money

- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®

Pay Bills

- Manage all your bills in one place
- See payment history
- Add and pay any company

Plus, your finances are protected with the Citizens Bank Online Guarantee.®

DISCLOSURES:

To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes. Don't use Zelle® to send money to people you don't know.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Savings Tracker is Subject to account eligibility. Only available on the Citizens Bank Mobile Banking application. Text and data rates may apply.

©2026 Citizens Financial Group, Inc. All rights reserved.
Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC

Ratings and reviews

Since the overhaul, it simply does not work. Had to disable my VPN and give it location and nearby-device permissions just to get past the login screen (it did not prompt for these permissions, it simply failed to load until I manually granted them). Even then, once I "successfully" log in, it shows my account page for a half-second and then crashes. It's just as well, because I resolved to uninstall it when I realized it would require me to relinquish this level of privacy to use.

I'm a software engineer by trade, this app is absolutely terrible. Unresponsive, slow to update and clunky/hard to navigate UI and that's when it works (which it rarely does). I've never had so many issues with an app before in my life, it just crashes randomly during use, half the time immediately after login. You all need to step it up.

If I was able to this app would not receive any stars at all. They hold you hostage until you update the app. This is the 21st century, why does the app take longer to open after you enter your sign in credentials. the older update version was faster. I am unable to login to my online account, because it is taking longer than 10 minutes to open up after entering my credentials.

What’s new

Thanks for using Citizens Mobile Banking! This latest version includes:
• Additional bug fixes and enhancements to improve overall client experience.