Hello Bank!

BNL S.p.A.

About this app

Managing your finances has never been so simple and intuitive. The Hello bank! app gives you complete control over your current accounts and cards, with a renewed design and a user experience designed for your everyday life. Log in quickly with Fingerprint and start simplifying your life.
What can you do with the Hello bank! app?

• Purchases and Card Management: Purchase Hello! Card Credit Card and Hello! Free Prepaid Card directly in the app. View the credit limit of all your cards, including shared ones.
• Payments and Transactions: Make instant and ordinary Italian and SEPA transfers, account transfers, mobile phone and prepaid card top-ups. Pay postal bills, even via camera, and MAV/RAV.
• View your overall assets: If you have a Securities Deposit, you can view your overall assets, divided by liquidity in current accounts and invested capital.
• Consult the documents sent by the Bank, directly in the app, in the “Doc” section

We are constantly evolving to offer you new features. Don't miss the updates!
For support contact us at: +39.06.8882.9999
The accessibility declaration based on the provisions of Legislative Decree 76/2020 is available at the following address:
https://hellobank.it/it/dichiarazione-di-accessibilita

Ratings and reviews

Worst experience possible. It's almost a week that I can't access my account, neither from the app nor from the website, since you need the app to log in on the website... Also that stupid Hank virtual assistant on the site loses connection all the time that I can't even contact support via email or chat. Even the phone support has unreasonable wait times. This kind of service isn't acceptable considering there are better banks with no monthly commition. Edit: già fatto, risposta: aspetta update.

User lock 🔐 but why? So my old phone just up and died so I got a new phone and installed this app I put my username and password in correctly but it showed me the nickname of the old phone that doesn't function anymore so I proceeded to change it, the app never allowed me, so I called customer service and got Francesco who told me to uninstall and then reinstall the app, which I did and guess what I still can't get inside the app or get access to the online banking either 😔👎🏿👎🏿

Horrible, extremely difficult to login, unclear and counterintutive organisation of menus. Different security system than all other similar banking applications. cumbersome!

What’s new

• Nuova veste grafica per i widget in home page.
• Vista complessiva sul tuo patrimonio se hai un Deposito Titoli.
• Sezione Profilo rinnovata con possibilità di aggiornare il questionario MIFID.
• Ricerca intelligente, una navigazione più semplice e intuitiva.
• Vista in tempo reale dei movimenti del tuo conto corrente, con una descrizione più accurata.