![](https://play-lh.googleusercontent.com/a/ACg8ocK1H5L7UkXdo_m-ymN5mXZzLvbRDz59ueC7rqcIzjciIpkWSQ=s32-mo)
bryant lee
It has come to my attention that the WiFi name consistently changes to "anonymous" without my consent. Despite reaching out to the live chat support multiple times, I have not received any assistance in resolving this issue. This has caused significant inconvenience for me and my family, and I am concerned about the lack of support provided. If this issue persists, I may be forced to cancel my subscription and seek alternative internet service providers for my new home.
4 people found this review helpful
TIME dotCom Berhad
May 27, 2024
This doesn't seem right. We want to take a closer look at this for you. Please send a note to https://www.time.com.my/support/livechat/ so we can connect.
![](https://play-lh.googleusercontent.com/a/ACg8ocI6KDvTLRYsYeXq_K0tqKZLW3GisvYFxRtMd5TSR6jMbZKkyA=s32-mo)
Laura Liew
Extremely poor UX, labels all do not make sense. How does "Relocation" fall under "Manage Plan" and when I finally found it, my building is not listed in the relocation addresses. Damn bad...
1 person found this review helpful
TIME dotCom Berhad
May 27, 2024
Relocation is possible provided your new address is within TIME coverage.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWVZVc4eu4LYOnjL9HuCF1tlctjBYJzZH0AE-tT62No0esbxKI=s32)
Akshay Bhore
The app sucks. Always hangs and most of the functions never work. Like I can not raise a ticket from the app at all. It just hangs. And The problem is, I've been facing this issue for 2 years now and they haven't fixed it.
3 people found this review helpful
TIME dotCom Berhad
March 13, 2024
Hi,
Sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to https://www.time.com.my/support/livechat/ along with the contact details so that we check this.