Help Scout
3.4star
321 reviews
10K+
Downloads
Everyone
info
About this app
Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!
The minimum age rating to use this app is 16.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.3
313 reviews
Jonathan Danucalov
- Flag inappropriate
April 3, 2022
The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.
6 people found this review helpful
Help Scout
April 7, 2022
Hi Jon, thanks for the review. While we don't have chat available in our app at all currently it's something we are exploring for a future update. In terms of general email notifications you can receive those for specific events and are set in the web-app for Help Scout under your profile. Drop us an email if you have any other questions, Jon!
Ivonizm _
- Flag inappropriate
September 27, 2025
A lot of features missing from the desktop version, which is understandable for some time, but after a while, instead of improving, even the few features we do have are not working now, like the search for example... ?? no option to update so... don't know what to think or expect...🤷♀️
James Farragher
- Flag inappropriate
August 26, 2025
Good enough for when you are stuck away from your desk
What’s new
We smoothed out a hiccup in search so your conversation results are now consistent and complete.
App support
About the developer
Help Scout Inc.
help@helpscout.com
68 Harrison Ave Ste 605 Pmb 78505
Boston, MA 02111
United States
+1 508-319-9471
