Help Scout

Name: Help Scout
Availability: InStock
Rating: 3.426666736602783 (324 reviews)
Author: Help Scout

3.4

324 reviews

10K+

Downloads

Everyone

About this app

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!

The minimum age rating to use this app is 16.

Updated on

Sep 29, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.4

316 reviews

Jonathan Danucalov

April 3, 2022

The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.

6 people found this review helpful

Help Scout

April 7, 2022

Hi Jon, thanks for the review. While we don't have chat available in our app at all currently it's something we are exploring for a future update. In terms of general email notifications you can receive those for specific events and are set in the web-app for Help Scout under your profile. Drop us an email if you have any other questions, Jon!

Ivonizm _

September 27, 2025

A lot of features missing from the desktop version, which is understandable for some time, but after a while, instead of improving, even the few features we do have are not working now, like the search for example... ?? no option to update so... don't know what to think or expect...🤷‍♀️

Lee Tracey

October 7, 2025

Update as of October 2025. This app has been recently redeveloped, and has taken a huge step backwards in the operational basics. I now have an arduous process to simply close a ticket when I'm locked king at it. Really not clear, and one too many clicks to change the status of a ticket.

6 people found this review helpful

Help Scout

October 9, 2025

Hi Lee, thanks for your updated review. We're currently working on an enhancement to minimize the clicks required to close conversations, allowing you to navigate through them more efficiently. I'll follow up with you from Help Scout so that you will be notified once it goes out!