eDispatches

RapidSOS, Inc.

About this app

Companion app for the eDispatches service. Requires that your agency is already a subscriber.

The eDispatches service is available to emergency response agencies and their members. Hundreds of thousands of people rely on the eDispatches system all across North America.

With the eDispatches app members can:
• Receive push notifications for emergency incidents
• Listen to audio dispatches
• View CAD alerts sent by the dispatch center
• View member response, including location, during current incidents
• Mark the location of hydrants & points of interest
• View member availability for future incidents
• Generate maps & driving directions
• View past alerts
• Hear streaming audio from your eDispatches equipment
• Adjust settings for alert notifications

With additional permissions, members can:
• Send mass messages
• Request availability updates from members

Ratings and reviews

The app works ok. My biggest complaint is the time lag from the alert to when the call audio is available. It can take 30 seconds for the audio stream to start. In the world of electronics, that is days. I know they must be storing the data stream and then streaming it from storage. To me, as a first responder, that's not acceptable. No reason it can't be streamed immediately, or at most a couple of seconds delay.

If our dept's trucks hadn't driven past where I work I would have must a Mutual Aid call for a Barn on Fire with 10+ mph winds. App didn't notify me Never got the text Alert either. Sometimes it works most of the time it doesn't seem too. Glad I have a pager. They did say there was an issue with push notifications on Android Devices. I do have an Android Device. On the help page it said to Enable text Notifications. I enabled that when I initially setup the App, @ 1 year ago, haven't got one.

The app is great... if you have it in your pocket when it goes off. 4 times I've been on the phone when that GD high pitch beep goes off!!! It hurts my ears and will cause hearing loss! Fix this! It doesn't need to do that when the phone is in use! I've tried to turn it off! What the heck guys!? I want it to beep so I can hear it. But NOT WHEN THE PHONE IS RIGHT BY MY EAR! Oh thank God! I did update the app and really hope that fixed it! I need the volume up... just not when I'm using it.

What’s new

• Optimized layout and navigation for tablets
• Improved location search performance
• Bug fixes and performance improvements