![](https://play-lh.googleusercontent.com/a/ACg8ocL2wN9dRCMiAE-TdhTGyNxzMJNGp_YOhl8KtBBsdOW9vr_80w=s32-mo)
kester laurie
- Flag inappropriate
- Show review history
Complete rubbish. Just like the service. Never works. No translate option. Password must have 30 characters and 20 different symbols. Set a new password copy and pasted and it still didn't work. Trash.
4 people found this review helpful
Telefónica Germany GmbH & Co. OHG
February 8, 2024
Hallo kester laurie, danke für deine Bewertung. Schade, dass du nicht zufrieden bist. Dein Feedback, bezüglich der Übersetzungsoption, nehmen wir gerne mit. Magst du bitte einmal dein Passwort über das Onlineportal ändern und dich anschließend damit über die Mein Blau App anmelden?
![](https://play-lh.googleusercontent.com/a-/ALV-UjVP-tFzuoAzglt4qUflOA1VJj-JPj2hKGOHKvwFMKYMOWRrlfrwHw=s32)
Diego Costantini
- Flag inappropriate
- Show review history
After spending a lot of time going through every menu and setting, I failed to find how to recharge my prepaid card and I had to do it from the website. I wrote a review, which has been answered saying that I am supposed to be able to perform the operation from the app. So I went back and indeed the option is NOW there. So something was wrong with the app when I tried the first time, because I am 100% sure in the start page there was only Mein tarif and no aufladen option on top.
3 people found this review helpful
Telefónica Germany GmbH & Co. OHG
November 19, 2021
Hallo Diego, thanks for updating your review. We're pleased that you were able to top up your prepaid card.