
A Google user
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The software was working fine with my android phone for a year, then all of a sudden it tells me it's not compatible with this phone. Impossible! I am computer savvy, technologically capable, and the problem has to be the software. I updated and downloaded the software on my phone multiple times, and reinstalled the app multiple times to no avail. I called tech support, informed them of the problem, followed their directions, and it still does not work. Worst software ever. HELP!!!
10 people found this review helpful

A Google user
I am consistently having issues with this system. I keep getting an error message that says, “No Distribution Module Found”. I have had this system for only 4 years and I hardly ever play it. It should not malfunction every 3 to 6 months. This system cost wayyyyyyyy too much for all these technical problems. I have better luck just by using my bluetooth speaker. Shame on the homebuilder for recommending this company. What a waste. I would like to get my money back.
16 people found this review helpful

A Google user
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The app is unreliable. It frequently churns while saying it cannot find the distribution module and I have to reboot my phone to reset it. Today it crashed in the middle of using it and I've not been able to connect since despite rebooting my phone, uninstalling and reinstalling the app, and nothing happens when I hit the "bind" button on the system. I cannot find any useful user info on the website and tech support isn't available.
15 people found this review helpful
Legrand EWS/AVD
September 18, 2018
Hi Sara,
I'm sorry you're having troubles. I'm Gerald, the product manager. Could you please contact me at gerald.willis@legrand.us so that we can help you get things up and running well?
Thanks,
Gerald