AegisTelos
Absolutely attrocious. Sign in was a nightmare as it only gave me a select few options to get the verification code. Two of them were out of date and the remaining took forever to get anything. Now it takes forever to load and then hits me with a communucation error every time. No way to update or edit personal info either. Feels like a half-baked, half-hearted attempt of an app with none of the care and I wouldn't be surprised if it it was never updated since release.
2 people found this review helpful
Electronic Laboratory Services
January 4, 2024
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: outbound@lancet.co.za or WhatsApp us on 0861 LANCET(526238) Thank you.
Phumelele Ntuli
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When creating an account the App does not have a proceed button and just stays on the same page, even when the User name is available and the password is the correct length. Update: It was a glitch, I had to just relaunch the App a few times. Everything is smooth now. Like that they provide historical reports as well. Easier access. Update(23/05/2024) It doesn't work. The error message, "Failed to get value! Invalid SID" ๐คจ๐คฆโโ๏ธ Lancet need to appoint a new developer.
5 people found this review helpful
Electronic Laboratory Services
November 19, 2021
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: digital.marketing@lancet.co.za. Thank you.
William Grey
I was able to view all my past results, suddenly I can only view one test result and all the others do not show. Its frustrating as I cannot compare previous tests to current ones and determine if I have made improvements in markers or not. This also helps when I visit a different doctor and I can easily share results with them. Please can you address this problem soonest.
6 people found this review helpful
Electronic Laboratory Services
February 7, 2024
We sincerely apologise for the troubles you've had with the app. We'd be happy to look into this for you, please provide us with your contact details via email: service@lancet.co.za or WhatsApp us on 0861 LANCET(526238) Thank you.