Regence

Regence Insurance Holding Corporation

About this app

With the Regence app, you’ll get everything you need to seamlessly navigate your benefits. This navigation is organized around core areas of Care, Coverage, Costs and Support, making it easier for you to get where you want to go.

In addition to helping you understand your coverage and claims, we’re connecting you with high-value, high-quality care at the right time in your care journey. This means:

• Matching you with providers and clinical solutions that meet your needs
• Communicating with you via your preferred channels, including SMS and email
• Putting you in touch with human customer service professionals via chat and phone
• Delivering personalized insights to help you make informed care decisions

Finding and accessing care
Find the right care option for your unique health needs, lifestyle and budget. Visit the Find care screen to use our provider search tool or connect with virtual doctors, behavioral health specialists, pharmacists and more.

Personalized, in-app alerts
Get personalized, actionable messages to help improve your health and well-being. Examples include safety recalls for a prescription or tailored recommendations to stop or switch a medication based on a more effective and/or affordable alternative. This helps you stay connected with your health plan throughout your health care journey.

Comprehensive resources page
Take advantage the full scope of your benefits through the comprehensive resources page. This is where you can access well-being, telehealth, behavioral health, and other solutions.

Ratings and reviews

The user interface sucks, especially given how much I pay to have a health plan. The chat scroll works the opposite way it should, the provider search takes you out of the app entirely and if you hit the back button instead of the x, it sends you back to the very beginning. And then there's the fact that Legacy through BCBS absolutely BLOWS.

It's good for giving you doctor info. But if you need to call the doctor it will throw errors and then completely back out... so idk how they expect you to actually schedule an appointment. 4/9/24 update- the app is updated and while slightly less hard to navigate... is still hard to navigate. It makes trying to find help more difficult than it needs to be. I'm inclined to believe that's on purpose; the more difficult it is to schedule an appointment, the then the less money they have to spend.

The app overall is reasonable, but my specific complaint is with the chat feature. The developers clearly never used it themselves. The keyboard covers the window you type in, so you cannot see what you're typing in the chat. I was left to voice recognition and its accompanying errors. The agent on the other end of the chat was very helpful. Someone needs to take a look at the chat functionality and hopefully fix it.

What's new

Bug fixes and performance improvements.