AGL

AGL Energy

About this app

Managing your AGL account is easier than ever with the AGL app. Check your usage, view your history, pay your bills and get help from our dedicated support team – all in one place. Now with all-new features and support for AGL internet and mobile customers.

ENERGY INSIGHTS
* Manage your household energy with up-to-date data for all of your services
* Scroll through current and past billing periods
* Enter your own meter reads for updated bill projections.

HASSLE-FREE BILLING·
* Quickly check your account balance and make payments on the go
* View and download all your energy bills
* Always know when your next bill is due.

BATTERY DASHBOARD
* Track your solar battery activity and AGL Virtual Power Plant events
* Monitor your battery charge levels with weekly and daily views
* Drill down into your battery usage, solar, and grid activity in one simple, interactive chart (Excludes VPP trial customers in Adelaide who had their battery installed before 27 September 2019).

AGL INTERNET & MOBILE
* View your mobile and nbn™ connection and plan information
* Check your account balance, make payments and download bills
* Monitor your mobile data usage
* Get help and support on the spot.

ACCOUNT MANAGEMENT & SUPPORT
* Easily switch between multiple properties
* Update and save your preferred payment methods
* Get connected to an AGL representative and message in real time.

Ratings and reviews

I have never received worse service that I have at AGL!!! No one knows how to do their job and you have to micro manage them to make sure they do what they say they will. Just a simple move turned into a whole month of hours on the phone and over their abysmal chat system, after connecting me to the wrong address and all they offered me was $50 goodwill. Absolutely pitiful, NEVER SIGN UP WITH THEM 🚨🚨

half of the time, can't even access apps features: usage insights, plan details. Error "That's awkward. There's a problem with our servers, but we should have it fixed in no time. Sorry for the hold-up!"

Monitored usage daily via the AGL app throughout the billing cycle, averaging around $5–$7/day. With only a few days remaining, the "Cost So Far" was ~$530, then it suddenly jumped to ~$680 overnight. A $150 spike this late, without any usage change, raises serious questions about billing accuracy and undermines trust in the system.

What's new

This update includes:
- Ability to request a refund from Billing, if eligible
- Addition of a close button to the Solar status screen for Android customers
- Tweaks and changes to improve performance, security and experience across the app