Tony Davis
I'd like to say that it's a silky user experience, but it's quite clunky. Multiple validation codes, set up biometric login twice, update app , forced logout, stuck on an Empty Basket screen, 15 min of frigging around just to work out if I had any rewards points to roll-over by 20 October. I didn't. Identity verification is one of the great challenges of our times but I had to prove who I am 4 or 5 times here, just to check my rewards points.
We sincerely apologise for the troubles you've had with the app, and for providing feedback; if you need to please contact us at https://www.nib.com.au/contact-us/. Thank you.
Elly Ozols
Painful continuous signing in and no access to a digital card for automatic claims. Could 6 months ago on same phone but don't know where it's gone. Can see what is available for claim limits, so that was good.
Hi Elly, thanks for taking the time to leave your feedback. I am sorry to hear you have experienced these problems. If this is a continuing problem, please get in touch so we can assist further 👉🏻 https://www.nib.com.au/contact-us/. Thank you.