Tuya
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Very slow in tailoring to my preferences, constant error messages, loading, loading, etc. Haven't been able to SEARCH yet due to the multiple issues. I just want to browse but still awaiting... an hour gone already. And yes, I've logged out and in. Not a great start with this app.
2 people found this review helpful
CosmethicsDev
27 July 2020
Hello Tuya,
Our servers were temporarily down independently of us.
Everything is back to normal now, you should be able to use the app normally.
Regards
Helena
Once I log in nothing works, regardless if I have any extra ingredients lists for alerts tapped or not. All pages just try to load "according to my preferences" indefinitely. Also, I can't even send feedback on this issue over email, because nothing happens when I press the "send feedback via email" button. I do enjoy the idea off the app and I quess the default alert lists that are available when you are not logged in are for some better than nothing, but impossible to use how I would like.
1 person found this review helpful
axyz
the app works when it wants and how it wants. My submissions (added and pending) exist and not. I do not mind to upload products, but I do mind when I've made it and my products doesn't exist. I give 3* because the idea is brilliant and we, consumers, need this app also in EU. You could be inspired by the "older brother", "think dirty". There, everything is simple and explained for everybody, even with grades. Good luck and I hope that this app will work better in the near future...
4 people found this review helpful
CosmethicsDev
17 June 2021
Thank you for your feedback! A possible cause for submissions not going live, is that our quality control removes them if the product front or label image is partial. We are be happy to assist, if we can receive details to tech@cosmethics.com
Our alerts follow a traffic light system, and recommendations are formulated without avoided substances.