
Augustine Ezemelue
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Face verification keeps failing, even outside in broad daylight with contrasting background. Others apps verify even in doors at night (eg Opay). The app developer does not respond to mail. I sent a message to your email 6 days ago but I've not gotten any form of response. You need to work on your facial verification method. I sent an email to the address specified in their response, but it's over 3 weeks and they have not responded.
57 people found this review helpful
Technology Innovation Team
15 August 2025
Dear User,
We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please contact us at ninauth@nimc.gov.ng so we can help resolve this issue. Thank you.

Teacher Serena
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Facial verification keeps failing and this is frustrating. I just downloaded the app! The customer care team isn't responding. This is absolute nonsense. Why put up an app that doesn't work at all? How can a country be unable to complete a simple task of giving its citizens an ID that is recognised worldwide? I find this disappointing. If the IT department can't fix the problem, then what's their duty?
12 people found this review helpful
Technology Innovation Team
24 September 2025
Please reinstall the app and try again. Our engineers have resolved the issue with facial matching, so everything should now work fine.

Kingsley Thomas
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This is frustrating. The facial verification is a nightmare. I have tried everything I know how to do. Turned on all the lights at home, used ring light, tried the facial verification in a studio with blinding lights, tried outdoor in the morning and afternoon under the scorching sun, wore different clothes, tried different backgrounds.... Nothing. Nothing. The facial verification doesn't work. by the way, I'm using the updated App as I just downloaded it after the last update by the developers
11 people found this review helpful
Technology Innovation Team
24 September 2025
Please reinstall the app and try again. Our engineers have resolved the issue with facial matching, so everything should now work fine.