Franchesca Hampton
This app is quite bad...between having to log in EVERY SINGLE TIME and sometimes having to shut down the app for it to even recognize the sign in and the fact that once you get notified (if you get notified at all) about motion, by the time you get the app to work, the event is over. We actually had some vandalism on our porch and no notification of motion at that time. Very disappointed!
10 people found this review helpful
Rogers Communications Inc.
19 September 2020
Franchesca, thank you for taking out the time to provide us with the feedback. It can surely frustrate to keep logging in to access the app. Have you tried the other sign in options? Once you log in, then tap on More|Application|Sign in Settings to choose the option that works best for you. Regards! /Moin
Will X
The app is easy to use and navigate. However, if you have cameras it's way to sensitive, shadows from trees set if off even on yhe lowest setting. Setting the temperature for the thermostat is a bit cumbersome, and the fact that there is no auto feature is strange. There is also no way to set camera zones or "tripwires". I would of thought that simple features would be a no brainer. I'm not a telus fan, but there app is better.
Rogers Communications Inc.
12 June 2024
Thanks for your feedback Will! We truly appreciate your knowing how you feel about our app and we'll be happy to pass along your comments to our developers team for review. ^mg
Adam
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Doesn't work on data, only on Wi-Fi. Tried resetting the app multiple times and logging in and out and it's not possible. You can't control away from home. I'm using a new Google Pixel. Edit (2 months later): Still broken after wiping phone. Do not use. Edit: It's now been fixed but I will get in an infinite login cycle for hours at a time, unable to use my system with no descriptive error code or anything. What a terrible app. Edit 2024: Refuses to work sometimes. Awful. Stay away
23 people found this review helpful
Rogers Communications Inc.
15 May 2024
Thank you for your comments; we appreciate you sharing your product experience and thank you for feedback. We'd like to take this opportunity to resolve any pending issue, please connect with us on the Live Chat platform - https://roge.rs/3mnK24C. ^zf