Umpqua Bank Mobile Banking

Umpqua Bank

About this app

Umpqua Bank's Mobile Banking app connects you to your personal or business checking, savings, and mortgage accounts. Access all the features of online banking, plus tools specific to the app such as mobile check deposit and Touch ID or Face ID login.

Key features include:

• Securely send and receive money with Zelle® using a mobile number or email address¹
• Check account balances and search transactions
• Pay bills and deposit checks
• Set up balance and activity alerts
• Find your nearest Umpqua branch or ATM

Are you an Umpqua Commercial Online Banking user? Search for the companion app - Umpqua Commercial Mobile Banking.

Have questions or feedback?

Contact us at 866-4UMPQUA (866-486-7782) or [e-mail].

Your mobile carrier's message and data rates may apply.

¹Email and mobile payments require enrollment and must be made from an Umpqua Bank consumer checking account to a domestic bank account. Recipients have 14 days to enroll to receive money or the payment will be cancelled. Dollar and frequency limits apply.

Ratings and reviews

I have no problem with the new interface so far, but the updated mobile check deposit isn't reliable. It wouldn't allow me to take a photo of the back of a check, perfectly in focus. The front photo option also wouldn't take a photo of the back. I had to try at least 50 times before I got the check perfectly aligned, not with the box on screen, but with a secret smaller box that you can only guess at. Copy-paste response to call bank is unhelpful for app specific issue. I gave full details here.

I love this app but over the last few days I haven't been able to access it. As soon as I click on it, the app crashes. I've tried restarting my phone, uninstalling then reinstalling the app multiple times. I've run diagnostics on my phone & it says everything is fine. I've been going to the website but unfortunately there's things you can only do via app. Oh, and even stranger the app still works on my husband & daughter's phone (which is the same phone I have). Very frustrated!

Although the app is overall extremely helpful and valuable to my quality of life, I have noticed that there is an issue with transferring funds from account to account. Every time I select transfer funds the app moves to the bills part. And then I have to completely start over by shutting down the app and restarting it and moving back to transfer funds. It always works the 2nd time though!

What's new

Performance enhancements and bug fixes.