Mattheus Pacheco (Matt)
The app is ok, runs slow and freezes sometimes. Good sales and selection. Extremely unreasonable policies on changing, cancelling, and refunding orders. If you press submit, you're locked in and the best you'll ever get is return the items and get store credit. Can't cancel if mistakes are made in any way. Customer service also takes quite some time to get back to you.
15 people found this review helpful
Adrian Ballou
STEALS YOUR MONEY! Tried to return a piece with a tiny head hole. Customer service didn't bother to explain that it had been listed final sale when I bought it--just copied and pasted the same text on each email. I eventually figured out what they meant and went to return the other 2 pieces I needed to send back--which had been returnable previously. Now one of THEM had become final sale! They said there was nothing they could do. Even though I had bought when it could be returned. IT'S A SCAM!!
21 people found this review helpful
JULIA RONDEAU
Worst app. Slow to load every single page. Will take hours just to put together an order, and don't even get me started on trying to check out. They probably lose about half their business to people not wanting to wait for and deal with the app. Love the store and prices but the app itself makes me crazy. 0/10 recommend wasting your time with this app. It'd be faster to go out, travel to a store and go through every item in the store than to pick out a shipping cart on this app.
13 people found this review helpful