Zomato Restaurant Partner

Zomato

About this app

Zomato Restaurant Partner app is the one-stop-solution for restaurants to manage their orders from zomato and track business growth. Download the app now and join our ever growing network of happy partners fulfilling orders and becoming part of our mission to serve “Better food for more people”.

Key features :

• Order management
- Managing your orders can’t get any easier, enjoy a smooth and steady
experience right from order acceptance to order fulfillment.
- View and address customers’ feedback on your orders.

• Menu management
- Manage your inventory, mark items and their variants in and out of stock.
- Add new items, categories and subcategories to your menu.
- Edit existing items including name, description, tags etc.
- Add food shots and make your dishes look as delicious as they are.
- Apply category timings to the ones you only want to show at certain times of the day, week or year.

• Business management
- View your payouts and track your key business metrics around delivered orders, sales, average order value, bad orders, customer funnel, marketing and dish trends.

• Offers & Ads Management
- Create offers and ads for customers or mealtimes and track performance to take your business to new heights instantly with no hassle and 100% transparency.

• Outlet management
- Manage your outlet name, address, location, timings, cuisines, FSSAI, bank details etc.
- Manage your staff : Add/delete/invite staff for outlet operations.


Other key features :

• Rush hour - Get more time to prepare orders in case of a rush in your kitchen.
• Help centre - In case of any query, raise a ticket from the help centre for quick resolution.
• Schedule leaves in advance to better manage occasional day-offs during festivals or personal work.

Ratings and reviews

Whenever customer trying to order from my restaurant it shows unable to order as non-availability of delivery partner. Talk with customer service many times but didn't get my problem fixed. Also they charged 999/- as onboarding fee though app always shows restaurant currently not available for ordering. I also raised this concern on 'X' platform result is same. Onboarding on Zomato is my worst decision ever.

The rating of all the restaurants shown on Zomato has no meaning, it shows arbitrary ratings in it, it does not matter how many five star ratings you have got, how many zero started ones you have got, they keep the rating of every restaurant in their hands as much as they can. We show as much as we want to show, we withhold as much as we want to show. I have mailed many times asking how to register the result, nothing is happening. Always got this message... The overall rating that is visible o

Didn't like the zomato support team. They just copy paste the things taught to them, not even try to understand the actual concern. Even on calls they just try to make ASSUMPTIONS, not answering properly. Also the actual deduction per order is between 45-50 percent, which needs to be reduced.

What's new

We release new updates as often as possible to fix bugs, improve performance and add new features to help you manage your restaurant smoothly.