Changed my rating from 4 to 1 star. The experience has been ridiculously bad for the past 6 months or so. Only using the app for finding restaurants now, have stopped ordering food and reviewing restaurants. If looking for a reliable food delivery service, switch to Foodpanda and/or Swiggy. Both have a functional customer support system unlike Zomato's non-existent support.
Sad there isnt a minus 5 rating that I can submit.. totally unreliable service. Dont order from their app.. they have no clue about managing deliveries... They charge me upfront.. and dont even deliver.. and their app shows delivered.. only God knows who they delivered my food to. They dont have a support contact.. they just have a chat system that doesnt work most of the times. You are better off ordering from food panda or swiggy..
Then do not review the restaurants and add them. Changes are happening in the restaurant and not reflecting. For example if u buy a fried rice which would be suffice for 2. The next time u order the same rice the quantity is cut into half and if we ask Zomato they say that's upto restaurant decision and they don't really care who s paying them. Customers are a joke for them.
Could've done so much better with this platform. Most food ordering apps give you live order tracking. Those that don't do that at least give you the contact information of the delivery guy. And then there is Zomato. They just give you a fake countdown timer when they have NO information on the order or the contact details of the delivery guy. They are as clueless as you and are never able to contact the restaurants. It's a joke.
Worst ever. Food ordered thru Zomato is sure to have some or the other issue. And three cheers for their chat team - bunch of nonsense. I will take it up seriously on social media. People need to know how rubbish they are. People must stop ordering thru them. Swiggy is much much much better!
It has a PATHETIC customer support service. Never order online using Zomato on the Contrary use any other app. The customer service are so stupid in proving the wrong as right. I ordered online and regret using it. Would make sure my friends dont go through the same and do not install.