john langlois
Money gone. No bike. No support. I purchased a $20 pass. When I went to check out a bike it did not release and did not send me a check out notice. It sent me a notice of a successful return. Did not show I had ever checked a bike out. Maybe the prior user hadn't successfully clicked it in? No idea. $20 gone. Support didn't answer phone, text, or email. This was during the posted hours they are supposed to be available.
7 people found this review helpful
Nic
- Flag inappropriate
- Show review history
It can be fun, especially in the right place and weather. But I can never use this app again, unless I have a prepaid pass. The station rarely recognizes that the bike has been returned, so it just keeps charging every minute after you return it. This happened last time I tried, and I swore off Bublr. I just finally tried again, and it happened again. It's not like there's a "I returned it" button, so you just have to text Bcycle and hope they get back to you while you continue to accrue minutes
9 people found this review helpful
A Google user
The app is extremely confusing to use. There is no clear register option, it took me fumbling around and tapping random things until I figured out when you click get riding you then tap on the option you have dropped down. Super annoying. Map is inaccurate, to return a bike you have to practically slam it into the lock for it to register. The bike was super dirty on my hands and pants. But it was super cheap to use and the bike ran well. A good idea but the app needs some major work.
5 people found this review helpful
Bicycle Transit Systems
October 1, 2019
We're sorry that you didn't have a great experience with the BCycle app. We appreciate your comments and will take them under consideration for future releases. Thank you for using BCycle!