![](https://play-lh.googleusercontent.com/a-/ALV-UjUMIcu12-FYpheIgaIB3bDXdzaCwK7WctRVWsUapWPQqlA5jQ=s32)
Darrin Carter
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Never loads or displays item for sale. Does not work on any devices I own. Samsung Tab S7+ or Samsung Note 10+ work perfectly with all other apps. Completely useless app and waste of time, battery and storage space. Install. Uninstall. Install all you want.
Best Buy Canada
June 14, 2024
Hi Darrin! Please also try turning off any ad- or script-blocking software or extensions on your phones. If the issue persists, please email mobile.apps@bestbuycanada.ca to tell us whether the issue occurs when using your devices' web browsers; whether it occurs on both Wi-Fi and mobile data; and whether you're connecting over a VPN. Thanks, again!
![](https://play-lh.googleusercontent.com/a/ACg8ocIaArYyMqmTkp5gQ8a4OcvcN6dd625KOGinCbqcoFlLW4_7sTjr=s32-mo)
Maxx Cote
Great for looking at what's in stock, stores nearby etc. But unfortunately I have never been able to place an order through the app or even the website. Constantly getting orders cancelled and ending up having to drive downtown to get what I want cus the ordering is broken. Weather it's CC, PayPal, nothing works. I go straight to Amazon now if I can, they also have an deals outlet for refurbished and used items in excellent or like new condition and shipped fast.
4 people found this review helpful
Best Buy Canada
February 13, 2024
We're really disappointed to hear that your orders have been getting cancelled, Maxx. :( Our customer support team will be able to look into the reasons for the cancellations and they'll be happy to submit an order on your behalf — please give them a quick call at 1-866-237-8289 and they'll gladly assist! Our apologies for the inconvenience.
![](https://play-lh.googleusercontent.com/a/ACg8ocJ0wDoT9N_H3HHGCvVdv5TwOUyOxQ-bgp8iSvmUHbRaZM-D=s32-mo)
Al H
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Most of the time this app won't work, so I use the browser instead. When it does work it's ok. Is up to date. Tried reinstalling. WiFi or LTE data. Nada. Same issue on my other 3 phones. Been like this for months. .... Update1: Found out DuckDuckGo android app protection blocked your trackers preventing home page access to browse any products. Please contact DuckDuckGo to resolve between you two. I've submitted a tech support ticket explaining this to them.
4 people found this review helpful
Best Buy Canada
March 4, 2024
Great catch, Al! We're looking into implementing a solution for this and we hope that you'll soon be able to browse and shop with your App Tracking Protection enabled. Thanks so much for your persistence and for bringing the issue to our attention!